DISPATCH TIME: Please refer to our delivery page.

SHIPPING INFO

See below for details of how we’ll get your order to your front door

Shipping Lead Time

Our lead time is currently 4-8 weeks from the date of purchase, to being shipped. This depends on the size and quantity of your order as well as any printed parts.

We hope to significantly reduce this in the coming weeks once we have our new machines up and running at full speed.

Before every case and stand leaves the workshop, our production team makes sure it is expertly cut and wrapped to our exacting standards.

All our products are made to order by our highly skilled design team.

We really appreciate your understanding and patience during this lead time, and our team are doing everything to make sure your order is shipped as soon as possible.

If you would like an update on your order status, or if you have any other questions, please email us at: socials@brixbox.co.uk

UK Shipping

All orders to customers in the UK will be delivered by Royal Mail & DPD using a tracked service.

Free delivery to UK mainland on all orders over £100. Please note that the threshold of £100 applies to the total value of the order excluding shipping costs. Also, if any discounts are applied to the products via a promotional offer or discount code, and therefore reduces the value under the £100 threshold, free delivery is not applicable.

European Shipping

European deliveries sent by DPD take approximately 3-5 days to be delivered once the order has been collected from Brixbox. Other delivery companies may be used, but you will be notified with relevant tracking details.

International Shipping

All other international deliveries will be shipped by DPD and will take approximately 4-7 days to be delivered once the order has been collected from Brixbox. Each customer will receive full tracking information for their order.

If we encounter any issues about delivery to your desired location, we will be in touch via your contact details provided.

Whilst we aim to ensure all products are delivered on time, occasionally there are unforeseen circumstances which can result in delays. Therefore delivery times cannot be guaranteed and are just to be used as a guideline.

International Shipping Disclaimer
  • You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
  • As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
  • If customs fees and charges are refused at the time of delivery, your order will be returned to Brixbox and you will not receive a refund for shipment costs.