SHIPPING INFO

Shipping Lead Time

Please be aware that the lead time for all orders is 4-8 weeks.

In 2025 we are making it our mission to permanently reduce our lead times. We have currently put in new procedures, and we hope to update you more in the near future!

All our products are designed and manufactured by our highly skilled team.

Before every case and stand leaves the workshop, our shipping team makes sure it is checked and packaged to our high standards.

We really appreciate your understanding and patience while you are waiting for your order, and our team are doing everything to make sure it is shipped as soon as possible.

If you have any other questions, please email us at: socials@brixbox.co.uk

UK Shipping

All orders to customers in the UK will be delivered by Royal Mail & UPS using a tracked service.

Delivery is 1-2 working days once your order has been dispatched.

Free delivery to UK mainland on all orders over £150. Please note that the threshold of £150 applies to the total value of the order excluding shipping costs. Also, if any discounts are applied to the products via a promotional offer or discount code, and therefore reduces the value under the £150 threshold, free delivery is not applicable.

European Shipping

European deliveries are usually sent by UPS, and take approximately 5-7 days to be delivered once the order has been collected from Brixbox. Other delivery companies may be used, but you will be notified with relevant tracking details.

International Shipping

All other international deliveries will usually be shipped by UPS, and will take approximately 7-10 days to be delivered once the order has been collected from Brixbox. Each customer will receive full tracking information for their order.

If we encounter any issues about delivery to your desired location, we will be in touch via your contact details provided.

Whilst we aim to ensure all products are delivered on time, occasionally there are unforeseen circumstances which can result in delays. Therefore delivery times cannot be guaranteed and are just to be used as a guideline.

International Shipping Disclaimer

• You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
• As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
• If customs fees and charges are refused at the time of delivery, your order will be returned to Brixbox and you will not receive a refund for shipment costs.